If the End booking button is not working, it is usually due to one of the following reasons:
Physical lock is open: The frame lock shackle must be pushed all the way down and secured before the system allows you to end the booking. Make sure you have tapped Lock in the app first.
Outside the designated zone: The bike must be located within the station’s defined GPS radius. Ensure that your phone’s location services (GPS) are enabled and have good reception.
Network or connectivity issues: Try toggling your phone’s Wi-Fi / mobile data off and on again, and restart the app. If necessary, restarting your device can also help.
If the problem persists: take a photo of the parked and locked bike, and contact support directly via the in-app chat so we can end the booking manually for you.