LASTA Mobility

Technical issue or flat tire during the ride: Park the bike safely, lock it using the app's lock function, and report the issue directly under Help &gt; Report an issue in the app.

Accident: In the event of personal injury, always call 112 first. After securing necessary medical assistance, contact LASTA Mobility support.

Theft: Contact our support team immediately at +46 (0)10 660 02 96 or via the in-app chat, and file an official police report. As long as all locking instructions have been followed correctly, the standard deductible (up to 3,500 SEK) applies. Bikes left unattended and unlocked are not covered by the deductible limit.

1. Technical issue or flat tire during the ride: Park the bike safely, lock it using the app's lock function, and report the issue directly under Help &gt; Report an issue in the app.
2. Accident: In the event of personal injury, always call 112 first. After securing necessary medical assistance, contact LASTA Mobility support.
3. Theft: Contact our support team immediately at +46 (0)10 660 02 96 or via the in-app chat, and file an official police report. As long as all locking instructions have been followed correctly, the standard deductible (up to 3,500 SEK) applies. Bikes left unattended and unlocked are not covered by the deductible limit.

What to do if something unexpected happens to the bike during your booking.

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